Refund and Returns Policy

Our policy lasts 3 days. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Since our products are perishable food items, we only offer refunds or exchanges in cases of manufacturing defects or quality issues.

Non-returnable items include:

  • Gift cards

  • Items purchased on sale

To complete your return, a receipt or proof of purchase is required.

Refunds (If Applicable)

Once we receive and inspect your return, we will notify you via email about the status of your refund request.

  • If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method within a few working days.

Late or Missing Refunds:

If you haven’t received a refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank (processing times may vary)

If you’ve done all of this and still have not received your refund, please email us at: info@snowflakz.com   

Exchanges (If Applicable)

We only replace items if they are defective or damaged.

If you need to exchange your item, please email us at info@snowflakz.com and ship the item to:
SECTOR 36 GREATER NOIDA, UP 201310, INDIA  

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, we will email you a gift voucher.

If the item was not marked as a gift, the refund will be sent to the original gift giver.

Shipping & Delivery

At Snowflakz, we are committed to delivering your order with the highest standards of packaging and service.

Where do we ship?

We offer Pan India shipping through our verified courier partners.

What are the shipping charges?

  • ₹100 flat fee on orders below ₹999

  • Free Shipping on all orders ₹1000 or above

How long does delivery take?

  • Orders are usually dispatched on the next working day

  • Delivery time is typically 7 to 10 working days after dispatch

  • Delays may occur due to public holidays or regional restrictions

What if the product is damaged on delivery?

If you receive a damaged product:

  • Contact us immediately at +91 99712 99631 or email info@snowflakz.com     

  • Mention your Order ID

  • Ensure the original packaging and product label are intact

How do I return a product?

To return a product, ship it to:

Snowflakz Returns Department
SECTOR 36 GREATER NOIDA, UP 201310, INDIA

  • You are responsible for paying the return shipping costs

  • Return shipping is non-refundable

  • If a refund is approved, original shipping charges will be deducted from the refund

 How is my order shipped?

Each order is:

  • Handpicked from our warehouse

  • Carefully packed in a sanitized box to ensure freshness and hygiene

  • Shipped using reliable courier partners to ensure safe delivery

Delivery times may vary depending on your location.

If you have any questions regarding this policy, feel free to contact us at:
 info@snowflakz.com 
 +91 99712 99631

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