Order Processing
All orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once shipped, you’ll receive a confirmation email with tracking details.

Shipping Methods & Delivery Times

• We use reliable carriers such as Delivery and Bluedart.

• Domestic shipments usually arrive within 3–7 business days.

• For international deliveries, expect 7–21 business days, depending on the destination and customs clearance.

Shipping Rates

• Flat-rate and calculated shipping options are available at checkout, based on your location and order weight.

• Free standard shipping is available for orders over 300, where applicable.

Customs, Duties & Taxes

• Orders shipped internationally may be subject to import duties, taxes, and/or customs fees. These charges are the responsibility of the recipient and are not covered by Snowflakz.

Shipping Restrictions

• We can only deliver to physical street addresses; P.O. boxes and APO/FPO addresses are not supported.

• Some remote areas may incur additional delivery charges or longer delivery windows. If your location is affected, we will notify you via email.

Delivery Attempts & Returns

• Our carriers typically make 3 delivery attempts before returning the package to us.

• Delivery instructions (e.g., leave with a neighbor or in a safe place) can be added during checkout to avoid missed deliveries.

Damages & Delays

• Please inspect your order upon arrival. Report any damage or missing items within 48 hours.

• While transit times are estimated, unexpected delays due to weather, holidays, or carrier issues are beyond our control. We appreciate your patience in such cases.

Contact Us
If you have any questions or need assistance regarding your shipment, contact us at:

• Email: info@snowflakz.com  

• Phone: +919971587831 

• Expect a response within 24–48 business hours.